Refund & Cancellation Policy
Last updated: September 18, 2026
Our Customer Satisfaction Guarantee
1. Overview & Fair Billing Commitment
At Analytics Social, we strive to provide complete transparency in our pricing, subscription billing, and usage accounting. This Refund & Cancellation Policy outlines your rights regarding recurring subscriptions, one-time token pack purchases, automated token restorations, and dispute resolutions.
All transactions are processed directly and securely by Stripe, Inc., the global industry leader in payment processing and a certified PCI-DSS Level 1 payment gateway. Charges will appear on your bank or credit card statement as “Analytics Social”. Analytics Social never saves, stores, or captures your credit card numbers or security codes on our servers; all sensitive payment details are encrypted end-to-end and managed directly by Stripe.
2. Subscription Cancellation Policy (24/7 Self-Service)
You have full control over your active subscription at all times. There are no lock-ins, long-term contracts, or termination fees.
- How to cancel online: Log into your account, open the Refill Modal or Account Menu, and select “Manage Billing & Invoices”. From the integrated self-service Stripe Customer Portal, you can cancel renewal in one click, update payment methods, or download past invoices.
- How to cancel via support: Message us on our Contact Page with the subject “Cancel Subscription” from the email address associated with your account. We will process your cancellation within 24 business hours.
- Access after cancellation: When you cancel a subscription, auto-renewal is immediately deactivated. You retain full access to your paid tier and remaining monthly tokens until the end of your current prepaid billing period.
3. 14-Day 100% Money-Back Guarantee (No Questions Asked)
We believe completely in the quality and speed of our Instagram analytics suite. If Analytics Social does not meet your needs or expectations for any reason, you are entitled to a full 100% refund within 14 calendar days of your transaction.
Zero Questions Asked Policy
You do not need to provide technical justifications, jump through administrative hoops, or endure retention sales pitches. If you decide the platform is not right for you within 14 days of subscribing or purchasing a pack, simply email us or submit a ticket and we will issue your refund in full.
Instant Automated Token Restorations on Failures
If an analysis query fails to complete due to temporary technical issues, network timeouts, or server interruptions, your token balance is automatically restored to your account immediately with zero manual intervention required.
Direct Stripe Payouts
All approved refunds are credited back to your original payment card via Stripe. Funds typically reflect on your bank or card statement within 3-5 business days. Once a purchase is refunded, the token quota provisioned for that transaction is retired.
4. One-Time Top-Up Packs (Non-Expiring Tokens)
One-time token top-ups are non-recurring purchases designed for ad-hoc research spikes and never expire. Top-up packs are also fully protected by our 14-day 100% money-back guarantee. If you purchase a pack and decide it doesn't fit your requirements within 14 days, contact support for a prompt refund.
5. Friendly Customer Service & Dispute Resolution
We take friendly customer service seriously. Because we maintain an unconditional 14-day money-back guarantee, there is never a need to initiate a bank dispute or chargeback. If you have any concern or question regarding your bill, please message us on our Contact Page. Direct merchant refunds via Stripe are processed within 24 business hours, which is much faster than bank chargebacks (which can take 60 to 90 days to resolve), and keep your account in good standing.